Refund Policy

Heroikk offers subscription-based content protection services on a prepaid basis. By subscribing to our services, you acknowledge that the nature of our services begins immediately upon purchase.

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our services for any reason, you may request a full refund within 14 days of your initial purchase date.

To be eligible for a refund:

• Your refund request must be submitted within 14 days of the original purchase date
• Your account must be in good standing
• You must provide a reason for your refund request to help us improve our services

Please note that the following are not eligible for refunds even within the 14-day window:

• Subscription renewals (only initial subscriptions qualify)
• Accounts found to be in violation of our Terms of Service
• Enterprise or custom plans (these are subject to the terms specified in your contract)

After the 14-day refund period has expired, purchases are generally final and non-refundable. We cannot offer refunds for:

• Partial or unused subscription periods beyond the 14-day window
• Services already rendered
• Dissatisfaction with the service outcome due to factors beyond our control
• Change of mind or accidental purchases after 14 days

Even after the 14-day refund period, we may consider refunds in exceptional circumstances at our sole discretion, such as:

• Technical issues on our end that prevent service delivery
• Demonstrable error in service execution that violates our service guarantees
• Duplicate charges or billing errors

In such cases, please contact our support team with your account details and specific reason for the refund request.

To request a refund within the 14-day period or for exceptional circumstances, please submit your request to info@heroikk.info with the following information:

• Your full name and email address associated with your account
• Date of purchase
• Subscription plan purchased
• Detailed explanation of why you're requesting a refund
• Any relevant documentation or evidence (if applicable)

We will review your request and respond within 3 business days. If approved, refunds will typically be processed to your original payment method within 5-10 business days.

Once approved, refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account. For credit card payments, refunds may appear as a credit on your statement.

You may cancel your subscription at any time through your account dashboard. Cancellation will stop future billing cycles, but you will continue to receive services until the end of your current billing period. If you cancel within the 14-day refund period, you may still request a refund as described above. No partial refunds will be issued for cancellations after the 14-day window.

Please note that refunds processed through third-party payment processors (such as Stripe or PayPal) are subject to their respective processing times and policies. While we may approve a refund request, the actual refund to your payment method is subject to the payment processor's timeline and procedures.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

If you have any questions about our Refund Policy, please contact us at:

info@heroikk.info